What should I do if I'm not receiving a verification code during account registration?
If you're having trouble receiving your email verification code during account registration, follow these steps to resolve the issue:
1. Double-check your email address.
- Ensure the email address you entered is correct, including spelling, domain (e.g., @gmail.com), and any special characters.
2. Check your spam or junk mailbox.
- Check your spam or junk folder in your email inbox. If you find the email there, mark it as "not spam" to ensure future emails reach your inbox.
- Email delivery can sometimes take a few minutes due to network delays or high traffic. Wait for 5-10 minutes and then check your inbox again, including all relevant folders.
3. Resend the verification code.
- If you still haven’t received the email, look for the “resend” option on the registration page and try sending the code again.
4. Verify your email filters.
- If you have custom email filters, make sure they aren't blocking emails from support@vantagemarkets.com.au.
5. Clear your browser cache or use a different browser.
- Clear your browser’s cache and cookies, or try using a different browser to ensure there are no technical issues affecting the registration process.
6. Try to register via another email address.
- If you're still not receiving the verification email, try using a different email address to complete the registration.
If you’ve tried the above steps and are still not receiving your verification email, please reach out to our Support Team.
