• Proof of identity (POI)
• Proof of address (POA)

The proof of identity (POI) document must meet the following criteria:

• The client’s full name on the document must match exactly with the name on the account.
• The client’s date of birth must indicate they are 18 years or older.
• The document must be valid and not expired.
• The document must include an official photo or photograph of the account holder.
• Both sides must be provided if it’s a two-page document.
• All four edges of the document should be visible.
• The document must be high-quality, clear, and legible.
• It must be officially issued by the government.

Acceptable proof of identity documents include:

• Valid passport includes signature page
• Valid driver's licence*
• Valid national identity card*

• Photo
• Scan
• Photocopy (all corners must be visible)

• .jpg
• .jpeg
• .png
• .pdf

The proof of address (POA) document must display:

• The full name of account holder, exactly matching the name on the proof of identity.
• The client's full name and residential address (no PO box addresses).
• The issue date, which must be within the past 3 months.
• All four edges of the document should be visible.
• The document must be high-quality, clear, and legible.
• The document should be displayed in multi-colour.

Acceptable proof of address documents include:

• Bank statement
• Utility bill (gas, electricity, water, phone, internet)
• Documents issued by the Australian government